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Terms of Service

  1. The purpose of this document is to ensure the best possible results, within an optimal timeframe, by adhering to a set of rules to manage project expectations from each party.
  2. By adhering to these Service Terms:
    1. The project can run as smoothly as possible
    2. Starbright can deliver the project on time
    3. Additional project costs can be avoided
  3. POINT OF CONTACT
    1. The responsible contact person representing your company will be determined in the project briefing. If, for any reason, this changes (i.e., a new point of contact takes over), a new project briefing will be scheduled. Additional time will be billed at our standard hourly rate.
  4. CONTENT
    1. It is the client’s responsibility to provide all text content for the website in an MS Word document, except if the option is selected that Starbright will create the website content.
    2. In the event that the client opts to provide the content in an MS Word document but refuses to do so, you will be billed extra, by the hour, for the time required for our team to copy your content into an MS Word document.
    3. It is the client’s responsibility to provide all images applicable to your company, such as products, personnel, buildings, etc., that must be used on the website (Starbright will provide generic stock imagery, which may be subject to billing).
    4. Starbright requires feedback on the content within five (5) working days of providing you with the initial draft.
    5. Starbright will not start with the design process until all content (images and text) has been received and approved by both parties.
    6. NB! In the event that you fail to provide feedback on the content within five (5) working days of receiving the initial draft of the content, Starbright will accept the content as approved and move to the design phase, and you will be invoiced for any further edits.
  5. DESIGN FEEDBACK

    1. When Starbright provides website design concepts, feedback needs to be provided within five (5) working days.

    2. Should Starbright not receive feedback within this period, Starbright will take this as your approval of the design and proceed to the next phase.

    3. In the event that you wish to provide feedback after this point, a new project kick-off meeting will be scheduled, and you will be invoiced for the additional time.

    4. The client acknowledges that their project will be moved to the back of the development schedule.

    5. All feedback must be provided via email – no telephonic instructions will be implemented.

       

    6. NB! If Starbright is not responsible for your website’s design, we will still need to review the design in order to provide you with our feedback in terms of best practices (in terms of what is practical, possible, etc.) before moving forward.

  6. ONCE-OFF SEO
    1. No optimisation will take place on the test link. Only once the website is live will we perform checks on the page speed, etc.
  7. TEST LINK
    1. Once the test link has been provided, feedback needs to be provided within five (5) working days.
    2. In the event that you do not provide feedback within the required five (5) working days of receiving the test link, Starbright will move on to another project and provide you with future timelines in which we will be able to return to your project.
  8. WEBSITE BUG FIXING
    1. We provide a two-week testing period once the website goes live. During this time, any technical issues and bugs will be resolved at no cost.
    2. After this period, Starbright’s obligations under the contract will be deemed fulfilled and the contract concluded.
    3. All feedback should be compiled and sent to Starbright in one list.
  9. ADDITIONAL SITE CHANGES / OUT OF SCOPE
    1. Any changes to the website following the website bug fixing stage will be charged separately.
    2. Funds are strictly non-transferable between different services. Each service requires its own dedicated funding. This policy ensures that resources are allocated and managed effectively to deliver optimal results for each individual service.
  10. GOING LIVE
    1. Your website will only go live once the balance payment has been received.
    2. Your website will NOT go live on a Friday as our technical support team needs to monitor your website for the first couple of days after going live.
  11. MONTHLY MAINTENANCE
    1. Our agency, Starbright, provides monthly website maintenance services on a best-effort basis. While we employ industry-standard practices and technologies to maintain and secure your website, we do not guarantee that these measures will prevent all potential security breaches or unauthorised access. Given the constantly evolving nature of cybersecurity threats, it is important for clients to understand that no website can be rendered completely immune to hacking attempts. Our agency is not liable for any damages or losses resulting from security breaches, hacks, or other forms of unauthorised access to your website.

Terms and Conditions

  1. GENERAL WEBSITE TERMS & CONDITIONS
    1. Payment
      The charges for the services and the payment terms applicable are set out in the Website Proposal.
    2. Annual Price Increase:
      Our financial year runs from 1 March to 28 February, and a standard price increase will occur on 1 March every year. We will communicate the details of the increase to our clients.
  2. PAYMENT TERMS

    1. Non-Refundable Deposit
      The client acknowledges and agrees that the initial deposit amount stipulated in the project proposal or quotation, payable prior to the commencement of any work by Starbright, is non-refundable under any circumstances. This deposit serves as a commitment fee and covers administrative, planning, and development preparation costs incurred at project initiation, whether or not the client proceeds with or completes the project.

    2. Monthly Payment Scheme and Consequences of Non-Payment
      The client acknowledges that the monthly payment scheme for website development and/or related services constitutes a fixed-term financial agreement and may not be cancelled or terminated early, except where the client elects to settle the full remaining balance of the agreement in advance.

      The client further acknowledges that referral to a debt-collection agency may adversely affect their credit record. Failure to make payment in terms of this clause shall constitute a material breach of these Terms and Conditions, entitling Starbright to pursue all lawful remedies available.

      Should the client fail to make any payment in accordance with the agreed instalment plan, 
      Starbright reserves the right to:

      1. Suspend or disable access to the client’s website, hosting, maintenance, or any associated services until all outstanding instalments have been paid in full; and
      2. Refer the outstanding amount to a registered debt-collection agency or legal practitioner for recovery.
  3. Website Design
    1. During the design process, it is expected that the client will work with Starbright to reach the results outlined and agreed to in the Website Proposal.
    2. The client agrees that it is their responsibility to provide Starbright with all the images and written content required to design and develop the website.
    3. It is common during the design process that additional materials may become necessary, for example, stock photos. In this regard, the client agrees that a price per picture will be applied to the final design fees and is payable in addition to the scope as set out above.
    4. In this regard, the client shall be invoiced separately, and payment must be made within 30 days from the date of invoice.
  4. Timelines
    1. Costing and timelines are based on deliverables stated in the proposal. In the event that Starbright is chosen to provide this website design and development service, Starbright agrees that it shall use commercially reasonable efforts to meet all project schedules and requested delivery time frames.
    2. However, the client understands that these are only estimated dates and should never be accepted either explicitly or implicitly as a guarantee of delivery.
    3. In this regard, the client agrees not to hold Starbright liable for any losses associated with project delays.
  5. Website Footer
    1. The client hereby authorises Starbright to add a link to their website as per the signed-off designs.