Terms of Service

    1. General
      1. Once Starbright has received the signed proposal, you will be provided with a list of information and resources required to begin the account setup.
      2. After receiving all necessary materials from the client, Starbright commits to a 5-business-day turnaround before the social media marketing campaign goes live.
      3. Deadlines are client-dependent. Starbright cannot be held accountable for delays caused by the client in providing required materials.
    2. Financial
      1. All fees must be paid in advance.
      2. Monthly fees and budgets run from the 1st to the end of each month.
      3. If the campaign starts mid-month, the client will still be charged for the entire month.
      4. Exceptions to financial terms may be made, provided they fit Starbright’s schedule. Additional setup fees may apply.
      5. The initial setup fee must be paid in full before account setup begins.
      6. Funds are non-transferable between services. Each service requires dedicated funding to ensure optimal results.
    3. Content
      1. Clients who provide their own social media content (designs, blogs, or articles) must submit these by the 15th of each month for scheduling.
      2. Clients must supply images specific to their company (e.g., product photos, personnel images). Generic stock images may be provided at an additional cost if specific images are unavailable.
      3. Clients may request up to two reworks of the content plan. Feedback must be clear and provided promptly.
      4. Starbright will not initiate the setup process until all required content and information are received.
    4. Working Hours, Response Time & Emergency Contact
      1. Regular working hours are:
        1. Monday–Thursday: 7:30 AM – 5:00 PM
        2. Friday: 7:30 AM – 3:00 PM
      2. Within working hours, Starbright aims to respond to emails within 24 hours.
      3. For emergencies during business hours, call (012) 004 0080.
      4. For emergencies outside business hours, clients may contact a member of the social media team by phone or WhatsApp during reasonable hours.
    5. Feedback and Turnaround Time
      1. A two (2) business-day turnaround applies to work outside the standard content plan, such as competitions, page changes, or new adverts.
      2. Emergencies will be handled on a case-by-case basis.
      3. Clients must provide feedback on advert concepts or content plans within one (1) week of submission. If no feedback is received within this time, the work will be deemed approved.
    6. Refunds
      1. Refunds will not be issued once work has commenced, provided proof of execution exists.
      2. Management fees are non-refundable.
      3. Unused budget amounts may be eligible for a refund.

Terms and Conditions

  1. Financial Terms
    1. All quoted amounts are exclusive of VAT.
    2. Fees must be paid in advance unless otherwise agreed.
    3. The initial setup fee must be paid in full before Starbright begins account setup.
    4. Monthly invoices will be issued on the 15th of each month. Payments are due by the 5th of the following month.
    5. If payment is not received by the 7th, ad campaigns will be paused.
    6. Starbright reserves the right to adjust ad budgets with 30 days’ notice to the client.
    7. Clients wishing to suspend, pause, or cancel services must:
      1. Notify Starbright in writing.
      2. Attend a meeting to discuss feedback or concerns.
      3. Provide a calendar month’s written notice.
    8. All cancellation requests must be sent to cancel@starbright.co.za.
    9. Upon cancellation, any outstanding balances must be paid within seven (7) business days.
    10. If payments remain unpaid 60 days after cancellation, Starbright may engage a debt collector at the client’s expense.
  2. Social Media Specific Terms & Conditions
    1. Starbright requires client consent to access social media accounts for optimisation and management.
    2. New account setup may take up to 5–7 days after receiving all required information.
    3. Delays caused by the client in providing necessary information will not be the responsibility of Starbright.
    4. This agreement operates on a month-to-month basis to ensure effective strategies and optimisations.
    5. All work performed by Starbright remains its intellectual property during and after the agreement’s termination.
    6. Upon termination, Starbright’s intellectual property will be removed from the client’s accounts. Unauthorized use of this property will incur additional
  3. Intellectual Property
    1. Both parties retain ownership of their respective intellectual property.
    2. Neither party may alter or use the other’s intellectual property without prior written consent.
    3. Starbright will help the client achieve optimal advertising goals but does not guarantee specific results.
  4. Content-Specific Terms
    1. All content must be approved by the client before publication unless otherwise agreed.
    2. Starbright is not responsible for errors in approved content or delays caused by client feedback.
    3. Clients may recommend or approve article topics before content creation.
    4. Content revisions are limited to one round after the initial approval.
  5. Non-Disclosure Terms
    1. Both parties agree to maintain confidentiality regarding business practices, methodologies, and proprietary information.
    2. Starbright will adhere to copyright laws and is not liable for changes to social media platform policies.
  6. Liability
    1. Starbright is not liable for penalties, taxes, damages, or indirect losses resulting from this agreement.