Terms of Service
- General
- Once Starbright has received the signed proposal, you will be provided with a list of information and resources required to begin the account setup.
- After receiving all necessary materials from the client, Starbright commits to a 5-business-day turnaround before the social media marketing campaign goes live.
- Deadlines are client-dependent. Starbright cannot be held accountable for delays caused by the client in providing required materials.
- Financial
- All fees must be paid in advance.
- Monthly fees and budgets run from the 1st to the end of each month.
- If the campaign starts mid-month, the client will still be charged for the entire month.
- Exceptions to financial terms may be made, provided they fit Starbright’s schedule. Additional setup fees may apply.
- The initial setup fee must be paid in full before account setup begins.
- Funds are non-transferable between services. Each service requires dedicated funding to ensure optimal results.
- Content
- Clients who provide their own social media content (designs, blogs, or articles) must submit these by the 15th of each month for scheduling.
- Clients must supply images specific to their company (e.g., product photos, personnel images). Generic stock images may be provided at an additional cost if specific images are unavailable.
- Clients may request up to two reworks of the content plan. Feedback must be clear and provided promptly.
- Starbright will not initiate the setup process until all required content and information are received.
- Working Hours, Response Time & Emergency Contact
- Regular working hours are:
- Monday–Thursday: 7:30 AM – 5:00 PM
- Friday: 7:30 AM – 3:00 PM
- Within working hours, Starbright aims to respond to emails within 24 hours.
- For emergencies during business hours, call (012) 004 0080.
- For emergencies outside business hours, clients may contact a member of the social media team by phone or WhatsApp during reasonable hours.
- Regular working hours are:
- Feedback and Turnaround Time
- A two (2) business-day turnaround applies to work outside the standard content plan, such as competitions, page changes, or new adverts.
- Emergencies will be handled on a case-by-case basis.
- Clients must provide feedback on advert concepts or content plans within one (1) week of submission. If no feedback is received within this time, the work will be deemed approved.
- Refunds
- Refunds will not be issued once work has commenced, provided proof of execution exists.
- Management fees are non-refundable.
- Unused budget amounts may be eligible for a refund.
- General
Terms and Conditions
- Financial Terms
- All quoted amounts are exclusive of VAT.
- Fees must be paid in advance unless otherwise agreed.
- The initial setup fee must be paid in full before Starbright begins account setup.
- Monthly invoices will be issued on the 15th of each month. Payments are due by the 5th of the following month.
- If payment is not received by the 7th, ad campaigns will be paused.
- Starbright reserves the right to adjust ad budgets with 30 days’ notice to the client.
- Clients wishing to suspend, pause, or cancel services must:
- Notify Starbright in writing.
- Attend a meeting to discuss feedback or concerns.
- Provide a calendar month’s written notice.
- All cancellation requests must be sent to cancel@starbright.co.za.
- Upon cancellation, any outstanding balances must be paid within seven (7) business days.
- If payments remain unpaid 60 days after cancellation, Starbright may engage a debt collector at the client’s expense.
- Social Media Specific Terms & Conditions
- Starbright requires client consent to access social media accounts for optimisation and management.
- New account setup may take up to 5–7 days after receiving all required information.
- Delays caused by the client in providing necessary information will not be the responsibility of Starbright.
- This agreement operates on a month-to-month basis to ensure effective strategies and optimisations.
- All work performed by Starbright remains its intellectual property during and after the agreement’s termination.
- Upon termination, Starbright’s intellectual property will be removed from the client’s accounts. Unauthorized use of this property will incur additional
- Intellectual Property
- Both parties retain ownership of their respective intellectual property.
- Neither party may alter or use the other’s intellectual property without prior written consent.
- Starbright will help the client achieve optimal advertising goals but does not guarantee specific results.
- Content-Specific Terms
- All content must be approved by the client before publication unless otherwise agreed.
- Starbright is not responsible for errors in approved content or delays caused by client feedback.
- Clients may recommend or approve article topics before content creation.
- Content revisions are limited to one round after the initial approval.
- Non-Disclosure Terms
- Both parties agree to maintain confidentiality regarding business practices, methodologies, and proprietary information.
- Starbright will adhere to copyright laws and is not liable for changes to social media platform policies.
- Liability
- Starbright is not liable for penalties, taxes, damages, or indirect losses resulting from this agreement.