At Starbright, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how Starbright (“We” and “Us”)  collect, use, and protect the client’s (“You” and “Your”) data across all our services, including marketing efforts such as communication via WhatsApp.

The purpose of this policy is to inform you about the personal information we collect, how we use and share that information, and ways in which you can control how we use and share that information.

By using your website, marketing channels and services, you agree to this policy and consent to the collection, use, and sharing of our personal information as outlined in it.

 

  1. Information We Collect 

    We collect and process the following types of personal information when you interact with us through our website, services, or marketing channels:

    1. Personal Identification Information: Name, email address, phone number, and any other information you provide to us voluntarily.
    2. Technical Information: IP address, browser type, and device information to enhance your experience on our website.
    3. Communication Preferences: Your consent to receive communication from us via email, WhatsApp, or other channels.
  2. How We Use Your Information

    We use the information you provide to:

    1. Provide Our Services: To process your enquiries, manage your account, and deliver products or services that you request.
    2. Marketing and Communication: With your explicit consent, we may send you marketing messages and promotional offers via email, WhatsApp, and other communication channels. This includes updates about our services, special offers, and relevant content.
    3. Customer Support: To respond to your enquiries and provide customer service.
    4. Improve Our Website: To enhance the functionality of our website and provide a better user experience.
  3. WhatsApp Communication

    When you opt-in to receive communication from Starbright via WhatsApp:

    1. We will use your phone number to send messages, updates, and offers tailored to your preferences.
    2. You can withdraw your consent and opt out at any time by replying “STOP” or by contacting us directly.
    3. We do not share your phone number with third parties for marketing purposes without your consent.
  4. Data Protection and Security

    We take the protection of your personal data seriously and implement appropriate technical and organisational measures to safeguard your information from unauthorised access, alteration, or misuse. However, no data transmission over the internet or method of storage is 100% secure.

  5. Sharing Your Data

    We do not sell or share your personal information with third parties for their marketing purposes. However, we may share your data with trusted third-party service providers to assist in delivering our services, such as:

    1. Email marketing platforms and WhatsApp Business API providers
    2. Payment processors (for transactions, if applicable)
    3. Analytics tools to help us improve our services and website

      Any third-party service providers we use are required to adhere to strict data protection policies to ensure your information remains safe.

  6. Your Rights

    You have the following rights concerning your personal data:

    1. Access: Request a copy of the data we hold about you.
    2. Correction: Request corrections to any inaccurate or incomplete data.
    3. Erasure: Request that we delete your data, where applicable.
    4. Opt-Out: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our messages or by contacting us directly.
  7. Cookies

    Our website uses cookies to improve user experience and track website usage. You can manage your cookie preferences through your browser settings.

  8. Changes to This Policy

    We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

  9. Contact Us

    If you have any questions about this Privacy Policy or how your data is used, please contact us at:

    1. Email: support@starbright.co.za
    2. Phone: 012 004 0080 | 060 119 1746 (WhatsApp only)
    3. Address: 80 Sovereign Drive | Route 21 Corporate Park| Pretoria