- PURPOSE OF THE DOCUMENT
The purpose of this document is to ensure the best possible results, within an optimal timeframe, by adhering to a set of rules to manage project expectations from each party.
By adhering to these Service Terms:- The project can run as smoothly as possible.
- Starbright can deliver the project on time.
- Additional project costs can be avoided.
- POINT OF CONTACT
- The responsible contact person representing your company will be determined in the project briefing.
- If for any reason this changes (i.e., a new point of contact takes over), a new project briefing will be scheduled. Additional time will be billed.
- OPTION 1 – System Training for Sending Your Own Emailers
- Bookings
- It is your responsibility to book the system training with Starbright within 30 days of proposal acceptance.
- Payment for the training must be made prior to the booking date.
- A maximum of two (2) people per company per training session is permitted.
- Training will take place at Starbright’s office unless agreed otherwise.
- Bookings
- OPTION 2 – Starbright to Send Emailers
- Content
- ALL content must be provided for the emailer in a Microsoft Word document.
- Please include the subject for the emailer as well as your preferred ‘From’ address.
- The email database should be supplied to Starbright in .CSV format.
- Design
- It is your responsibility to provide all images specifically applicable to your company required in the emailer.
- Starbright requires feedback within two (2) working days of providing you with the initial design draft for approval.
- Content
- Starbright Buying of Database Policy
- Starbright hereby accepts that the database the client has provided to Starbright for purposes of email marketing complies with Section 69 of the POPI Act.
- Therefore, Starbright will not be held liable if the subject(s) provided to us in the database have not given consent to receive electronic communication for marketing purposes.
- All responsibility for complying with Section 69 of the POPI Act is accepted by the client.
- REFUNDS
- Once work has been initiated from our side and we have proof of execution, refunds for our services will not be permitted.
- Monthly packages are non-refundable, regardless of usage.
- FINANCIAL TERMS
- Funds are strictly non-transferable between different services. Each service requires its own dedicated funding. This policy ensures that resources are allocated and managed effectively to deliver optimal results for each individual service.
- CANCELLATIONS
- All bulk email and SMS services require a 30-day cancellation notice.
- All cancellation requests to be sent to cancel@starbright.co.za
- 1. If a client cancels or alters any order or part order at any time after Starbright has received the order, Starbright reserves the right to render additional costs.