Social Media - Terms of Service

  • GENERAL
    • Once Starbright has received the signed proposal, you will be provided with a list of information / resources that we need from you to begin the account setup.
    • Once we have everything that Starbright needs to get started, you can expect a 5-business day turnaround time before your social media marketing campaign goes live.
    • Deadlines are often client dependent – Starbright cannot be held to a deadline if there are client delays in providing the necessary material to complete the task. 
       
  • FINANCIAL
    • All fees are payable in advance.
    • Monthly fees and budgets run from the 1st to the end of every month.
      • Should you choose to start your campaign at any stage during a month you will be charged for the full month.
      • Exceptions are possible, provided that it fits into our schedule and extra setup fees may be charged.
    • The client agrees to pay the initial setup fee in full before Starbright begins the setup of the client’s Social Media account(s).
       
  • CONTENT
    • If the client chooses to provide their own social media content, including designs and blogs / articles, this should be done by the 15th of each month to ensure Starbright has enough time to prepare and schedule it for the next month. 
    • It is the client’s responsibility to provide all images specifically applicable to your company (products / personnel / buildings / galleries) that must be used on social media and adverts. Starbright will provide generic stock imagery if you do not have / do not provide us with specific imagery. These stock images may be subject to being billed additionally.
    • The client will be allowed two reviews on the content plan. Feedback should be clear and complete on the first send back.
    • Starbright will not start with the social media setup process until all content and information required has been received.
       
  • WORKING HOURS, RESPONSE TIME & EMERGENCY CONTACT
    • Working hours are as follows:
      • Monday – Thursday 7h30 – 17h00,
      • Fridays 7h30 – 15h00
    • Within working hours please note that we have a 24-hour response time to emails.
    • For emergencies please call our offices on (012) 004 0080
    • For emergencies outside of working hours you may contact anyone in the social media team, via phone call or WhatsApp, provided it is at a reasonable hour, and they will be willing to assist as soon as they are able to.
                                                     
  • FEEDBACK AND TURNAROUND TIME
    • Please allow for a two (2) business-day turnaround time on any work outside of the usual content plan such as competition setup, page changes, new adverts etc.
    • Emergency situations will be handled separately.
    • When Starbright provides advert concepts or content plans for approval, feedback needs to be provided within one (1) week.
    • Should Starbright not receive feedback within this period, Starbright will assume you accept the work was approved and continue with the campaign.

 

Get In Touch.

[You can opt out at any time]