Bulk Email - Service Terms
- The purpose of this document is to ensure the best possible results, within an optimal timeframe, by adhering to a set of rules to manage project expectations from each party.
- By adhering to these Service Terms:
- the project can run as smoothly as possible
- Starbright can deliver the project on time
- additional project costs can be avoided
- By adhering to these Service Terms:
- POINT OF CONTACT
- The responsible contact person representing your company will be determined in the project briefing. If for any reason this changes (i.e. a new point of contact takes over), a new project briefing will be scheduled. Additional time will be billed.
- The responsible contact person representing your company will be determined in the project briefing. If for any reason this changes (i.e. a new point of contact takes over), a new project briefing will be scheduled. Additional time will be billed.
- OPTION 1 - System Training for Sending Your Own Emailers
- Bookings
- It is your responsibility to book the system training with Starbright within 30 days of proposal acceptance.
- Payment for the training must be made prior to the booking date.
- A maximum of two (2) people per company per training session is permitted.
- Training will take place at Starbright’s office, unless agreed otherwise.
- Bookings
- OPTION 2 – Starbright to Send Emailers
- Content
- ALL content must be provided for the emailer in a Microsoft Word document.
- Please include the subject for the emailer as well as your preferred ‘From’ address.
- The email database should be supplied to Starbright in .CSV format
- Design
- It is your responsibility to provide all images specifically applicable to your company required in the emailer.
- Starbright requires feedback within two (2) working days of providing you with the initial design draft for approval.
- Content